Enrolling and Making Payments FAQs

Online and Mobile App

Click here or log in to the Florida Blue mobile app to make a one-time payment or set up automatic monthly payments. You can pay your premium online by credit or debit card or electronic funds transfer from your bank account. You view or print a step-by-step guide to setting up and making payments here. If you have questions about making payments, call us at 800-352-2583.

By Phone

Pay anytime using the automated system at 800-352-2583 and say, "Make a Payment." You can pay with credit or debit card or by electronic funds transfer from your bank account.

By Mail

Mail a check, cashier’s check or money order and your payment stub to the address on your invoice. Be sure to write your member ID number in the memo line.

Your Bank’s Bill Pay System

Be sure to put your member ID number in as the account number. Payments should be mailed to the address on your invoice.

In Person at a Retail Location

To make a payment at your local Family Dollar^®, Dollar General^®, Navarro Discount Pharmacy^® or CVS/pharmacy^® (except Target locations), you will need to take the barcode from your invoice. Note: If you have a temporary plan, you cannot pay at retail locations.

The associate will not be able to look up how much you owe, so it’s important that you check your member account for your amount due before you go.
You can make payments at CVS or Navarro Discount Pharmacy using cash, credit card or debit card. You can pay at Dollar General using cash or debit card. (No credit cards). You can pay at Family Dollar with cash only.
These retail locations can accept payments of up to $999 per policy per 24 hours, and Dollar General will have to swipe your card twice if you’re paying more than $500.

Cash Payments

These vendors may charge you a fee to process your payment. You’ll need to take the barcode that’s on your invoice. For both vendors below, please use the company/biller name Florida Blue Payment Center.

To pay cash through ACE Cash Express, visit www.acecashexpress.com or call 877-223-2274.
To pay cash through MoneyGram, visit www.moneygram.com or call 800-666-3947. Receiver code: 13731. Note: MoneyGram does not accept payments for Blue Medicare or Florida Blue Vision plans.

We’re glad you asked! There are a few key things you can do right away that will get you off to a good start for the year.

If you have a myBlue health plan, click here.
For other plans, click here.

Yes, you can either pay one month at a time or set up automatic recurring payments. Click here to see payment steps, and then log in to get started.

Autopay is the easiest way to pay your monthly premium. You can set it up in just a few steps and never have to worry about missing a monthly payment. You can pay with your checking or savings account or a debit or credit card.

Just log in to your member account at floridablue.com or the Florida Blue mobile app and follow these steps. When signing up for autopay, be sure to type your email address correctly. This is required so we can send you emails about your monthly draft.

You can cancel autopay or change your payment method anytime.

It's important to keep your contact information up to date. This step-by-step guide shows you how.

If you purchased your plan directly through Florida Blue, please log in to your account at floridablue.com and click My Account and the Member Profile tab. You can view and update your address, email or phone number.

If you purchased your plan through the Federal Marketplace, you’ll need to update your contact information on floridablue.com and on the Marketplace. First, log in to your account at floridablue.com and click My Account and the Member Profile tab. You can view and update your email address or phone number. Then, log in to your account www.healthcare.gov. You’ll need to update your information on your Marketplace profile and on your application. Or, you may call the Marketplace at 800-318-2596 for help. For coverage you get through your job, please contact your employer to change your address. If you have any questions, please chat with one of our online chat representatives or call the Customer Service number on your member ID card.

If you selected your plan through the Federal Marketplace, you will need to update both the Federal Marketplace records and Florida Blue records. Please contact the Marketplace at 1-800-318-2596 for assistance to update their records. To update the Florida Blue records please print the Authorization to Share Protected Health Information and return to the address listed on the form.

If you selected your plan through the Federal Marketplace, please contact the Marketplace at 1-800-318-2596 for assistance.

If you selected your plan through Florida Blue, a Change Application form must be completed and signed by the primary account holder, and then submitted with a copy of the supporting document(s) described below. Send your request by fax to (904) 565-6082 - Attention: Florida Blue Enrollment Membership at or mail to: Florida Blue/Direct M&B, PO Box 45074, Jacksonville, FL 32232-5074.

Change Application Non-HMO (PDF)
Change Application HMO (PDF)

To delete a dependent - Submit a Change Application form.

To delete a spouse due to divorce - Submit a Change Application form and a copy of the legal document(s) showing the divorce date (i.e. divorce decree).

To add a Newborn - Submit a Change Application form and be sure to include the newborn's date of birth and gender.

To add a dependent (other than a newborn) - Please contact your local agent or call 1-800-459-8431 and have the primary account holder available.

Late payments can affect your eligibility, claim payments, and potentially lead to termination of your coverage. Payments should be made in full and are due on the last day of the month.

If you are a new member or select a new Florida Blue health plan, you will receive a new member ID card with your plan documents or you may receive the card in a separate envelope. If you change plans, but your plan name did not change, you will not receive a new card automatically. This is because your benefit information is stored in the magnetic stripe on the back of the card. Remember, you can print paper ID cards at any time through your online account and view your ID card from any mobile device using the Florida Blue mobile app.

Call the Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583), Monday through Thursday 8 a.m. to 9 p.m. and Friday 9 a.m. to 9 p.m. You can easily access your health and pharmacy benefits, eligibility and claims information, automatically over the phone using your keypad. If you need to talk to someone, you can quickly reach a customer service representative.

You can also log in to your member account 24/7at FloridaBlue.com to check your health plan benefits, find doctors in your network, print an ID card, or get estimates on the cost of medical services or prescription drugs. Plus find health and wellness resources, including exclusive member discounts and more! Members with individual or family coverage, not through an employer, can also pay their premium online.

ID cards for most plans currently print only the subscriber of the health plan. Names of individuals covered under your health plan are stored in the magnetic stripe on the back of each card and within Florida Blue systems. Your provider’s (hospitals, labs, pharmacies, and doctors) office uses this stripe to identify people covered under your health plan.

If you selected your plan through the Federal Marketplace then please contact the Marketplace at 1-800-318-2596 to have the spelling of your name corrected.

If you have selected your plan through Florida Blue, please call Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583) to have the spelling of your name corrected.

In either case, we will send you a new ID card once we receive the corrected spelling. If you are part of an employer-provided plan, please contact your benefit administrator or HR office to ensure that your company has the correct spelling of your name.

Please log in to the Member Website. Under the My Account tab, select ID Card Services to print a paper ID card. The paper ID card is accepted at doctor offices, pharmacies and other provider offices just like the plastic ID cards. Or you can request a replacement card. Note: Your ID card can be viewed online from any mobile device (such as your smartphone) when you log into your account. You can show your phone screen to the doctor’s office for your proof of coverage.

Please log in at floridablue.com. Under the My Account tab, select ID Card Services to order additional cards. Or call the Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583) to request additional cards.

You can also easily print out a paper ID card at any time from your member account. The paper ID card is accepted at doctor offices, pharmacies and other provider offices just like the plastic ID cards.

- Simply log in in to your member account using your User ID and password
- Click on My Plan in the top navigation and select ID Card Services
- Printing a copy of the member ID card

1. In order to print a paper ID card, click the Print Card button
2. A small window opens with a copy of the ID card
3. Then press the Print button and follow the instructions of the browser to print the card

Yes. Your ID card identifies you as a Florida Blue member. You will need to present it each time you seek health care services. Note: Your ID card can be viewed online from any mobile device (such as your smartphone) when you log into your account.

Please click Member Rights and More to view or print this document and read about:

Your rights and responsibilities, including the complaint, grievance and appeal process, the right to an external review and how to obtain language assistance
Eligibility and referrals for managing an illness or disease and help coordinating your care
Preventive medical and behavioral health information
Financial Incentives Policy
How Florida Blue protects your privacy
Quality improvement programs, including member satisfaction survey results and progress

If you would like to receive a printed copy of this information mailed to you, please call the number on your member ID card between 8 am-9 pm, Monday-Thursday, and 9 am-9 pm on Friday and choose the “Other” option. TTY/TDD users call Florida Relay at 711.

If you have selected your plan through the Federal Marketplace, please contact the Marketplace at 1-800-318-2596 for assistance.

If you have selected your plan through Florida Blue a Change Application form must be completed and signed by the primary account holder, and then submitted with a copy of the legal document(s) showing the name change (i.e., marriage certificate, divorce decree, or driver’s license). Send your request by fax to (904) 565-6082 Attention: Florida Blue, Enrollment Membership or mail to: Florida Blue/Direct M&B, PO Box 45074, Jacksonville, FL 32232-5074.

Change Application Non-HMO (PDF)
Change Application HMO (PDF)

You can also call the Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583) for assistance.

We have many plans from which to choose. To find a plan that best meets your needs and budget, please call your local agent, stop in a Florida Blue Center, or call 1-800-876-2227.

If you have coverage through your job, please contact your benefit administrator or your HR office at your employer for details.

If you have selected your plan through the Federal Marketplace, please contact the Marketplace at 1-800-318-2596 for assistance.

If you have selected your plan through Florida Blue, a Change Application form must be completed and signed by the primary account holder, and then faxed to (904) 565-6082 Attention: Florida Blue Enrollment Membership or mailed to: Florida Blue/Direct M&B, PO Box 45074, Jacksonville, FL 32232-5074.

Change Application Non-HMO (PDF)
Change Application HMO (PDF)

You can also call the Customer Service on your member ID card or 1-800-FLA-BLUE (352-2583) for assistance.

For answers about the status of your enrollment application or subsidy, please contact one of the following:

If you applied for health coverage on your own through the Health Insurance Marketplace, please visit healthcare.gov or call 1-800-318-2596 (TTY: 1-855-889-4325).

If your application was submitted directly to Florida Blue, please contact your agent or Florida Blue sales representative.

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